Our Return Policy in short
Return Policy

Please contact TAPE OVER before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts TAPE OVER and gives information relevant and the reason for complaint.


Return Conditions

You can return the item within 30 days of delivery. The item must be in the same condition as we were sending it out. The pictures of the item serve as proof.  If the item is ruined or damaged the item shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. TAPE OVER suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

TAPE OVER categorically uses insured shipping in the amount of the purchasing price. In this way, it is guaranteed that any any damage caused by transportation will be covered.

In case of returning the item, TAPE OVER is asking you to use insured shipping, as well. Please make sure that the purchasing price of the item will be covered.

TAPE OVER will make a refund via paypal.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. TAPE OVER is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, TAPE OVER reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


Return Address
TAPE OVER
c/o Lamia Michna
Cuvrystr. 16
10997 Berlin
Germany

All enquiries: tapeart@tapeover.berlin